Head of Communications
Your go-to resource for engaging residents in recycling
Under our Local Green Points brand we have successfully delivered over 100 resident engagement contracts for local authorities and waste contractors.
As experts in engaging residents to reduce waste and increase reuse and recycling, our track record covers contamination, food waste, bin surveying, participation monitoring, fly-tipping and more.
Our outreach teams are highly experienced having run door to door engagement campaigns covering more than 900,000 households. Trained to meet the highest standards in customer service, data security and project delivery, we place a strong emphasis on health and safety through extensive induction and ongoing supervision. Our teams use smart tablet technology and we manage resident engagement projects to achieve high contact rates.
“I found Jump an excellent partner to work with on our door to door campaign to boost recycling rates, with the project executed on time and I found their door to door team to be very efficient”
Claire Pike – Bracknell Forest Council
Our well-qualified placements help stretched councils and waste contractors deliver projects and services. From North London Waste Authority to Veolia, Kingston Council and more, our recycling professionals bring expertise, energy and extra capacity.
“Torbay Council is proud to have won the International Green Apple Award for Environmental Best Practice 2016 for our Torbay Green Points scheme, and this is in large part due to our close and effective working relationship with the Jump team.”
Carol Arthur – Torbay Council
The schemes we provide for councils are designed to motivate positive waste behaviours amongst households. Whether it’s Slim Your Bin, Food Waste Challenge or Recycling Rewards, we tailor schemes uniquely for each council client.
Each council gets its own fully customised app and website, and by combining community leader boards with behaviour modules, punchy communications and aspirational prizes, residents are motivated to do the right thing.
“Our programme serves two purposes for us – it’s a reward scheme, but it’s also a communications channel. I don’t think we would otherwise be able to reach 30 per cent of people in flats, and certainly not as cost effectively.”
John Matthews – London Borough of Bexley
Since joining Jump fresh out of university back in 2013 I’ve seen many changes in the way we communicate – both as a company and more widely within the sustainability industry. The current shift of sustainability to the mainstream is accelerating at a pace and it’s exciting to be part of this step change. The insight I get from individual participants in our client programmes is invaluable as it helps me figure out the best way to get our messages across.
My team and I use digital communications to recognise individual and team success, providing information in a fun, meaningful way that encourages people to take action. It’s about creating a feedback loop where people see that their actions are having an impact and this is very powerful in creating positive change within an organisation.
I am Chief Customer Officer of SumoSalad, former Chief Marketing Officer at RELX: Risk & Analytics and Founder of RAW Energy. Having worked in publishing for 20 years, living through the first phases of the digital revolution, I’m used to disruption, uncertainty and transformation. But through all of this, my belief in putting the customer at the heart of an organisation by leveraging data analytics has helped multiple brands innovate, evolve and transform.
I’m a huge advocate for promoting wellness in the workplace which is central to our Jump mission, and created the award-winning RBI Living Well programme. Through my RAW Energy platform, I support business and community leaders to be more resilient, more authentic and more focused on wellbeing. A regular contributor to marketing, customer experience and wellness forums, I’ve written three books including Success without Stress: How to Prevent Burnout and Build Resilience for Optimal Health & Performance.
I helped Graham set up Jump in 2011 and it’s great to be involved in such a dynamic, growing business where I can apply my specialism in corporate compliance to ensure we are meeting our statutory and financial obligations. I am an associate of the Association of International Accountants (for whom I also act as a quality advisor) and a fellow of the Institute of Chartered Secretaries & Administrators.
Alongside Jump, I’m a director of Cornhill Group, a corporate service business in London advising the boards of businesses in a wide variety of sectors including shipping, energy, media and aviation, and I’m also a director of a global energy trader.
Alongside Jump, I’ve been helping clients get their message across for over 30 years,
most recently as chief executive of Richmond & Towers, the longest
established public relations consultancy in the UK. A Chartered Marketer,
I’m increasingly helping clients frame their message around sustainability,
particularly in food, waste and energy. The Guardian once described me as being
the “evil genius who got us all hooked on avocados”, a claim I don’t deny.
Since helping Graham get Jump set up in 2011 I’ve enjoyed communicating about a
subject where there is a great willingness among companies and individuals to
do the right thing, but understanding what practical action to take isn’t
As CEO of Jump I lead a talented team of professionals committed to sustainability and wellness. For much of my 35 year career I’ve been immersed in environmental issues, particularly how to engage people in practical action. Previously I built Trees for Cities from start-up to a global, award-winning charity as its founding chief executive, and I loved developing new initiatives such as The Edible Playground and the Million Trees Campaign.
In 2011 I set up Jump as I felt organisations large and small want to motivate action amongst their people around wellbeing and the planet, and a professional team dedicated to this purpose would help them accelerate their journey. I’m also proud to chair the Reward Gateway Foundation which supports organisations and projects that address inequality and disadvantage, with the ultimate mission of making the world a better, fairer, safer and more equal place to work.